Posted in Service Strategy / Thursday, December 29, 2016
To beat lagging sales, retailers need to create experiences for customers.
Posted in Service Strategy / Thursday, October 27, 2016
Mystery shoppers can help to improve customer support over digital platforms.
Posted in Service Strategy / Thursday, July 28, 2016
Mystery shoppers can help improve your quality of service.

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7 ways your mystery shopping report can enhance employee engagement
How employees can give the best customer service
Improving your mystery shopping strategies
Avoiding mystery shopper bias
Asking smart mystery shopping questions
The importance of intercept surveys
Mystery shopping as a form of competitive intelligence
How POS and mystery shopping work together
Understanding telephone mystery shopping
How mystery shopping affects employees
The truth about hotel mystery shopping
Improving the over-the-phone customer experience
How mystery shopping sustains strong customer service
Old-fashioned customer service is still important
National Small Business Week is a good time to seek mystery shopping services
What does the MSPA-NA offer for mystery shoppers?
3 red flags retirees need to look for when considering mystery shopping
Utilize mystery shopping to keep quality high
Fixing customer service in retail via mystery shopping
Online mystery shopping could become more common
Help brands keep their customer experiences up by mystery shopping
New year to bring unique customer experience trends
How businesses can put their mystery shopping data to practical use
Take your mystery shopping job to the next level
Tried and true - retail assignments provide mystery shoppers with jobs
Would you make a great mystery shopper?
Ten things mystery shoppers should look for on a hotel assignment
Kroger experiences strong growth based on renewed customer focus
Conducting effective customer satisfaction surveys requires adaptation, evaluation
Brick-and-mortar retailers can earn loyalty customer with exclusivity, personalization
Companies continue putting focus on customer loyalty programs
How retailers can stay competitive with customer service
Businesses need to be on the lookout for customer service saboteurs
Mobile and social trends expected to speed up customer service
Online stores that earn top scores for customer service
Employee satisfaction equals customer satisfaction
Brick-and-mortar retailers can offer personalized service, products to stay competitive
Industries providing the best customer service
Service strategies that make businesses successful
Improving customer relationship management on social media
Stores finding innovative ways to bridge online-offline service gap
Industries that offer personalized services earn the most customer satisfaction
Lexus investing in customer service initiatives
Engaging in a social customer service strategy
Increasing revenue by decreasing online shopping cart abandonment
How customer experience earns loyalty, and vice versa
Adapting customer loyalty programs to attract connected customers
Airlines providing on-time service, leaving customers satisfied
High-quality call center support can earn loyalty and sales
AT&T invests in existing customers with loyalty program
Improving customer experience and revenue
Social media can make or break customer satisfaction
Companies focusing on personal service to win customers
Customers are looking more than just the best deal
Companies earn top customer loyalty ratings, or satisfaction?
Companies win with timely customer service
iPhone wins for customer satisfaction
Cable service and internet providers not meeting customer service standards
Tips for improving customer satisfaction surveys
Some industries are falling short of customers' expectations
Blending customer service and social media marketing
How companies can get the best return on experience
Daily deals inspiring customer loyalty
Grocery store increases sales with customer loyalty
Zappos maintains loyalty with customer service
Shoppers not as entranced by mobile shopping as expected
Write the customer into the mission statement
Netflix's customer satisfaction slump offers a cautionary tale for retailers
Facebook commerce not a hit with customers or retailers
Retailers falling short when connecting to tablet followers
Social videos can boost retailers online marketing strategies and customer engagement
Businesses must adapt to quicker modes of customer communication
Restaurant supply company optimistic for industry
Seminar to discuss expectation matching
JCPenney announces pricing and marketing overhaul
Apparel retailers grab nine of 10 spots in customer service survey
Angie's List spotlights the most talked-about business sectors in 2011
Turning Twitter into a customer service tool
Retailers hit email marketing high in 2011
In the new year, 'peoplize' store operations
Retailers search for strategies to pump up January business
Are you hiring competent workers?
Retailers pulling out the stops for final hours of the holiday shopping season
Sears AutoCenters partner to develop mobile marketing game
Mobile apps and sites are a requisite of retail strategy
Tap into consumer emotions with sonic branding
Restaurateurs see increased focus on consumer interactivity and transparency
Online research and exclusive deals highlight this year's shopping season
Businesses may be forced to adopt innovative pricing strategy
Self-checkout: Yay or nay?
Recognizing customers may improve loyalty
Holiday marketing begins with establishing connections
Is it time to acquire MSPA certification?
Customer service vs. customer loyalty