Posted in Industry Trends / Thursday, November 12, 2015
Join the practice of hiring a mystery shopper to ensure your business is running at its best.
Posted in Industry Trends / Tuesday, November 25, 2014
While mystery shopping is traditionally a business-to-consumer industry, its presence in the business-to-business community is growing.
Posted in Industry Trends / Monday, November 10, 2014
As a mystery shopper, it's your duty to record and remember as much detail as you can about the shopping experience so you can report it later.

Older Articles

Article Category Date
Keeping up with industry trends improves mystery shopping reports
Beware wave of new mystery shopping scams
Mystery shopping in the medical field
Businesses must deliver outstanding experiences to drive word-of-mouth reviews
Daily deals are out, social loyalty is in
Coke is the world's most valuable brand
Subscription-based services puts the customer in control
Consumers want more social media support from brands
Video mystery shopping among 2012 trends
Super Bowl ad displays customer loyalty for Samsung
Study: Customer loyalty falling
Company offers loyalty program through Facebook
Study: High correlation between engaged users and in-app purchases
Constant Contact brings loyalty to mobile
CRM going mobile
Gaudet: Price now secondary to customer experience
Companies' holiday gift return services ranked
Infographic: Customer service has strong outlook in 2012
Verizon tops major carrier customer satisfaction, AT&T falters
Are you adapting to loyalty trends?
Financial troubles among seniors may impact consumer sector
Consumer debt continues to worry Americans
Consumer confidence a tricky issue this season
Are men more active social shoppers and users than women?
Consumer spending dipped in September but prospects remain
Prepare for the holidays by following the evolution of today's shoppers
There are now more cell phones than people in the U.S.
Consumer spending, incomes dipped last year
Americans are more frugal shoppers after the recession
Facebook updates more important than friends?
Despite slow economy, majority of Americans plan to spend
Study examines nature of consumer struggles
Nearly three-quarters of moms to shop online this holiday season
Most social users also shop online
Gen-Y consumers shaped by events of the past decade
Consumer credit and spending up this summer
Consumer borrowing should be a sign for businesses
Consumer-driven recession: 80 percent likely?
Consumers don't understand critical energy saving practices
Economists: Recession unlikely but slow recovery to last
Baby Boomers fairly adept with smartphones, study finds
Consumers, the economy and credit cards
Millennials seek affirmation for their purchases
Consumers not likely to be moved by low interest rates
States debate soundness of sales tax holidays
Employed Americans becoming more frugal with finances
Jobs report may foreshadow consumer activity
WSJ: Employers not hiring due to weak demand
Consumer activity may jump on signs of private sector pay gains
Consumers adopting mobile but security remains an issue
Despite market gains, Americans cutting back on expenses
Consumers taking shorter trips to the grocery store
Confidence among consumers dipped again in June
Gender roles in mystery shopping
Organized retail theft/crime a growing problem
Consumers content with pay-TV subscriptions
U.S. consumers to focus spending on travel this summer
Slow pace of consumer spending points to need for mystery shopping research
Mall apps launched to improve customer shopping experience