HOME IMPROVEMENT / HOME BUILDING / HARDWARE
Makeover Your Business, Win Over Homeowners
At Your Service
Creating a distinct experience that inspires customers to choose your home improvement business over the competition is critical. Your success depends on your ability to motivate homeowners to use your services and recommend them to friends and family members.
BestMark can show you how improving the customer experience will create the differentiation necessary to increase loyalty and boost referrals as well as your bottom line.
Program Benefits
We expertly serve a wide range of home improvement and home building businesses, as well as hardware stores. On your behalf, we can evaluate everything from employee knowledge, selling and service skills to the pricing accuracy, quality and timeliness of services provided. In the process, our programs help uncover what the following experiences, to name a few, are like from homeowners’ perspectives:
- Calling your company
- Visiting your website or facility
- Quoting and pricing accuracy
- Quality of service and craftsmanship
The services we provide help you see exactly what went right and what went wrong at the moment of truth when homeowners come into contact with your employees, products and services.
You’ll be able to use these insights to further enhance performance, service and customer satisfaction.
Improve Homeowners’ Experiences
Get the insight you need to deliver the service, quality and expertise that sets you apart.